Dr. Erik Bean
Associate Research Chair, University of Phoenix
Serving both industry and academia, engagement expert Erik Bean is a recognized leader in customer experience strategic planning and measurement and helps companies and institutions of all sizes improve both written and visual communications. As a scholar, Erik holds a doctorate in education with sanctioned research interests in online immediacy and customer experience design. He is the author of several peer reviewed books including Social Media Writing Lesson Plans and Rigorous Grading Using Microsoft Word AutoCorrect: Plus Google Docs published by Westphalia Press, Washington, D.C. and Using WordPress for Writing Projects via Brigantine Media, Compass Division, St. Johnsbury, VT. Erik is an associate research chair for the Center for Leadership Studies and Educational Research, University of Phoenix.
For updates visit: www.drerikbean.com
For books visit: www.amazon.com/author/erikbean